Orders are generally shipped within 1-2 days of receiving payment (indicative, non-contractual timeframe). You can track the progress of your order using the tracking number sent to your email (don't forget to check your spam folder).
We recommend creating a customer account to track your order history. To create one, simply click on the " My account " icon at the top right of the screen, then enter your email address and a password.
You can pay in 3 or 4 installments with Klarna or PayPal for purchases starting at 150 €. Simply choose this option from the payment methods during checkout. The site will then provide the details of each installment amount.
Payment in 3 or 4 installments is interest-free.
Payment is made via your credit card, Visa, or Mastercard.
You will need to create an account or fill out a form with Klarna, our partner.
Would you like to give an And Joy gift card? Go to the gift card product page.
Our gift card is 100% digital. Choose the amount for your e-gift card and receive an email containing the promo code to use at checkout to benefit from the credited amount. This promo code is valid for one year from the date of purchase. The gift voucher can be split across multiple purchases. A gift card cannot be purchased using a promo code and is non-refundable.
If the payment does not go through, here are a few tips:
– Clear your cookies.
– Try switching browsers.
– As a last resort, we recommend changing devices to place your order.
Your bag is durable, waterproof, and flexible. Use a soft, damp cloth to gently clean the surface of the bag. Avoid harsh chemicals that could alter the quality of the material. There is no need to use a waterproofing spray.
When you are not wearing your bag, store it in a cool, dry place. Use its original pouch to avoid any contact with other objects that could potentially scratch it.
To clean the flaps, use a soft, damp cloth to gently wipe the surface of the flap. Avoid storing them stacked on top of each other to prevent the metal clasp from leaving marks on the flaps underneath.
It is possible to iron them to smooth out some marks that may appear with use. Simply place a clean cloth over the flap, then iron gently on top, at a low temperature. The heat and steam will help relax the material and reduce light marks.
Yes, it is very water-resistant, but avoid prolonged and intense exposure.
The lifespan depends on the frequency of use and the care you give your bag. Our bags are designed to last and are made with quality materials that, with proper maintenance, will offer great durability.
This is not contractual, but usually, Colissimo delivers in 2-3 days and Mondial Relay delivers in 3-4 days, for reference. These times may be extended in certain circumstances.
Please note, the delivery time does not include preparation time, which can vary from 1 to 2 days depending on order volume (excluding weekends and holidays). Know that our goal is always to ship your order as quickly as possible.
You can track your order using the tracking number you received via email (remember to check your spam folder).
If you did not pick up your package at the chosen pickup point for whatever reason (wrong address details, forgot, etc.), the package will be automatically returned to us. It is your responsibility to provide the correct email and contact information to receive carrier notifications and be able to pick up your package within the specified timeframes. If the package is returned to us, we will not be able to reship it to you for free: you will have to cover the reshipping costs.
If you find yourself in this situation, please contact us to let us know.
Deliveries are the responsibility of the selected carrier. We no longer have control over packages once they are shipped. If you encounter a delivery issue, you will need to file a claim with the relevant carrier.
Please note that if the tracking indicates that your order has been delivered, we will consider the package as delivered and no refund request will be accepted. If your package is lost or was not delivered to the correct address, please contact the relevant carrier.
If you are unable to resolve the situation with the carrier, contact us as a last resort.
For the purchase of a complete bag, And Joy offers free returns for your bag or one of your accessories. Conversely, if you wish to return one or more accessories, And Joy does not cover the return costs, which are at your expense, unless you have purchased a complete bag.
Consult the "Shipping and returns" page for more information on return conditions.
You have 14 days to change your mind and request a return. We will only accept returns of products that are new, show no signs of use, and are in their original packaging.
Please contact us via the contact form to initiate your return request. We will send you a shipping label to attach to the box. You will then need to drop off your package at our carrier.
For more information on return conditions, please consult the "Shipping and returns" page.
