Orders are generally shipped within 1 to 2 days of payment receipt (indicative, non-contractual timeframe). You can track the progress of your order using the tracking number sent to you via email (don't forget to check your spam folder).
We recommend creating a customer account to keep track of your order history. To do this, simply click on the "My account" icon at the top right of your screen and enter your email address and a password.
You can pay in 3 or 4 installments with Klarna or Paypal on purchases from €150. Simply select this option at checkout. The website will then provide you with the details of the amount for each monthly payment.
Payment in 3 or 4 installments is free of charge.
Payment is made via your credit card, Visa, or Mastercard.
You must create an account, or complete a profile with Klarna, our partner.
Would you like to give an And Joy gift card? Go to the gift card product page.
Our gift card is 100% digital. Choose the amount of your e-gift card and receive an email with the promo code you can use upon purchase to take advantage of the offered amount. This promo code is valid for one year from the date of purchase. The gift card can be split across multiple purchases. A gift card cannot be purchased using a promo code and is non-refundable.
If the payment does not go through, here are a few tips:
– Clear your cookies.
– Try a different browser.
– As a last resort, we recommend using a different device to place your order.
Your handbag is durable, waterproof, and supple. Use a soft, damp cloth to gently wipe the surface of your bag. Avoid harsh chemicals that could affect the quality of the material. There is no need to use a waterproofing spray.
If you are not using your bag, store it in a cool and dry place. Use the original storage bag to avoid contact with other items that could cause scratches.
To clean the flaps, use a soft, damp cloth to gently wipe the surface of the flap. Avoid stacking the flaps to prevent the metal clasp from leaving marks on the flaps underneath.
You can iron them to reduce certain marks that may appear through use. Simply place a clean cloth over the flap and iron gently over it at a low temperature. The heat and steam will relax the material and reduce light marks.
Yes, it is highly water-resistant, but avoid prolonged and intense exposure.
The lifespan depends on the frequency of use and the care given to your bag. Our bags are designed to last and are made of quality materials that, with proper maintenance, will offer a very good lifespan.
This is not binding, but as an indication, Colissimo usually delivers within 2 to 3 days and Mondial Relay within 3 to 4 days. These delivery times may be longer under certain circumstances.
Please note, the delivery time does not include the preparation time, which can vary from 1 to 2 days depending on the order volume (excluding weekends and holidays). Rest assured, our goal is always to ship your order as quickly as possible.
You can track your order with the tracking number you received by email (also check your spam folders).
If for any reason (incorrect contact details, forgotten, etc.) you did not pick up your package from the chosen pickup point, the package will be automatically returned to us. It is your responsibility to provide the correct email address and contact information to receive carrier notifications, so that you can pick up your package within the specified timeframe. If the package is returned to us, we cannot reship it for free: you will have to bear the return costs.
If you are in this situation, please contact us to inform us.
Deliveries are the responsibility of the chosen carrier. We no longer have control over packages once they have been shipped. If you experience a delivery problem, you must file a complaint with the relevant carrier.
Please note that if the tracking shows that your order has been delivered, we consider the package as delivered and cannot accept a refund request. If your package has been lost or not delivered to the correct address, please contact the relevant carrier.
If you are unable to resolve the situation with the carrier, contact us as a last resort.
When purchasing a complete bag, And Joy offers free returns for your bag or any of your accessories. However, if you wish to return one or more accessories, And Joy does not cover the return costs; these are at your expense, unless you have purchased a complete bag.
Consult the "Delivery and Returns" page for more information on return conditions.
You have 14 days to change your mind and request a return. We only accept returns of new products without signs of wear and in their original packaging.
Contact us via the contact form to start your return request. We will send you a shipping label that you must stick on the box. You must then drop off your package at our carrier.
For more information on return conditions, consult the "Delivery and Returns" page.
