Orders are generally shipped within 1 to 2 days after receipt of payment (this is an indicative, non-contractual timeframe). You can track the progress of your order using the tracking number sent to you via email (don't forget to check your spam folder).
We recommend creating a customer account to track your order history. To create one, simply click on the " My account " icon at the top right of your screen, then enter your email address and a password.
You can pay in 3 or 4 installments via Klarna or Paypal for purchases of €150 or more. Simply choose this option in the payment methods during checkout. The site will then display the details of each monthly payment amount.
Payment in 3 or 4 installments is free of charge.
Payment is made via your credit card, Visa, or Mastercard.
You will need to create an account or complete an application with our partner, Klarna.
Do you want to give an And Joy gift card? Go to the product page for the gift card.
Our gift card is 100% digital. Choose the amount of your e-gift card and receive an email containing the promo code to use at checkout to benefit from the gifted amount. This promo code is valid for one year from the date of purchase. The gift voucher can be used across multiple purchases. A gift card cannot be purchased with a promotional code and is non-refundable.
If the payment does not go through, here are a few tips:
– Clear your cookies.
– Try changing browsers.
– As a last resort, we recommend trying a different device to place your order.
Your handbag is durable, waterproof, and supple. Use a soft, damp cloth to gently wipe the surface of your bag. Avoid harsh chemicals that could alter the quality of the material. There is no need to use a waterproofing spray.
When you are not carrying your bag, store it in a cool, dry place. Use its original dust bag to avoid contact with other items that could potentially scratch it.
To clean the flaps, use a soft, damp cloth to wipe the surface of the flap gently. Avoid storing them stacked on top of one another to prevent the metal clasp from leaving marks on the flaps underneath.
It is possible to iron them to soften certain marks that may appear with use. Simply place a clean cloth over the flap, then gently iron over it at a low temperature. The heat and steam will help relax the material and reduce light marks.
Yes, it is very water-resistant, but avoid prolonged and intense exposure.
The lifespan depends on the frequency of use and the care given to your bag. Our bags are designed to last over time and are made of quality materials that, with proper care, will provide a very long lifespan.
This is non-contractual, but typically, Colissimo delivers in 2 to 3 days and Mondial Relay delivers in 3 to 4 days, as an estimate. These timeframes may be extended under certain circumstances.
Please note that the delivery time does not include the preparation time, which may vary from 1 to 2 days depending on the order volume (excluding weekends and public holidays). Know that our goal is always to have your order sent out as quickly as possible.
You can track your order using the tracking number you received via email (remember to check your spam folder).
If you did not pick up your package at the chosen relay point for any reason (wrong contact details, forgetting, etc.), the package will automatically be sent back to us. It is your responsibility to provide the correct email and contact information to receive carrier alerts so that you can pick up your package within the allotted time. If the package is returned to us, we cannot reship it to you for free: you will have to cover the reshipping costs.
If you are in this situation, contact us to inform us.
Deliveries are the responsibility of the selected carrier. We no longer have control over packages once they have been shipped. If you encounter a delivery problem, you must file a claim with the carrier concerned.
Please note that if the tracking indicates your order has been delivered, we will consider the package as delivered and no refund request can be accepted. If your package is lost or has not been delivered to the correct address, please contact the relevant carrier.
If you are unable to resolve the situation with the carrier, contact us as a last resort.
For the purchase of a full bag, And Joy offers free returns for your bag or one of your accessories. However, if you wish to return one or more accessories, And Joy does not cover the return costs, which are at your expense, unless you have purchased a complete bag.
See the page "Shipping and returns" to learn more about return conditions.
You have a period of 14 days to change your mind and request a return. We will only accept returns of new products with no signs of use and in their original packaging.
Please contact us via the contact form to initiate your return request. We will send you a shipping label to attach to the box. You will then need to drop your package off with our carrier.
For more information on return conditions, please see the page "Shipping and returns" .
